Policies


ORDERS:  Wallpaper, fabric and giclee orders are produced just for you.  Since most everything listed on this site is made to order, please note that full orders have lead times as listed below.

Wallpaper samples (6"x6") are stocked and will ship out within 3-5 business days of placing your order.  If any samples in your order are backordered, you will receive a notification.  2'x2' Large Samples are not typically stocked and have a lead time of 3-4 weeks.  Full wallpaper orders have a 3-4 week lead time for production.

All standard wallcoverings listed on the site are Class A Fire Rated.  They are wipeable and suitable for residential, as well as commercial installation. For high traffic commercial areas that need to be scrubbed (hotels) or high moisture environments please inquire about Type II Vinyl by emailing info@lindsaycowles.com.  Type II Vinyl is not listed on the site, but available to produce in any of the patterns listed on this website.  

Fabrics are available Belgian Linen, Belgian Linen Cotton, Cotton Sateen, Cotton Duck, Sailcloth. These ground fabrics have different color base fibers, so printed colors may vary due to base fibers.  Make sure to order a sample or strike off in the ground that you wish to purchase.  Full orders have a lead time of 4 weeks for production.  Samples that are not stocked have a lead time of 4 weeks and require a strike off.  Fabric orders have a 3 yard minimum.

Original paintings listed on the site are stocked and will ship out within 3-5 business days of placing your order.

Pillow covers have a lead time of 4-6weeks.  They can be custom made just for you in different patterns or color ways.  

Dye lots may vary slightly due to the digital printing process.  Please make sure that you place your full order plus overage so that you have enough material for your project.  Ordering more yardage or rolls to add to your order at a later date may result in a slightly different dye lot.

Cummerbunds and Bow Ties are stocked in limited quantities.  If you would like multiples for a wedding party, or would like to have a custom color done for your wedding, please email info@lindsaycowles.com.

CUSTOM ORDERS: Custom repeats and colors are available for wallpapers, fabrics, cummerbunds and pillows.  Custom orders are subject to custom up charges.  Strike off (sample) fees apply.  Custom charges do not apply to scale increases or decreases.  For more information, please contact info@lindsaycowles.com.

SHIPPING: All orders are shipped ground.  If you would like to expedite your shipment or ship internationally, please contact info@lindsaycowles.com for a quote.  We are happy to accommodate your shipping needs!  Shipping for larger giclees sized 24"x36" or 30"x30" and up will require additional shipping charges to be invoiced prior to shipping.  Please email info@lindsaycowles.com for shipping quotes.

WALLPAPER INSTALLATION: All papers are trimmed, pre-pasted and removable if used without additional paste.  Adhesive on the papers activates with water.  Please consult your professional wallpaper installer to install your papers.  Installation instructions provided by the manufacturer will be sent with wallpaper orders.  To receive installation instructions, please email info@lindsaycowles.com.

RETURNS: No returns accepted on made to order products, including wallpaper, fabric, pillow covers or giclee prints on canvas.  Samples of wallpapers, fabrics and prints available to order to test colors and materials in your space before placing your full order.  

Returns accepted on stocked original paintings and stocked cummerbunds and bow ties.  Return request must be made within 3 days of receipt of shipment and item must be returned in original condition.  

Commissioned originals, custom giclees, and all custom orders are final sale.

If there is an issue with your order, please contact info@lindsaycowles.com within 10 days of receiving your order.  

Shipped orders must be inspected by the purchaser prior to cutting and installing.  Cut and/or installed materials cannot be returned or exchanged.

DESIGNER/TRADE ACCOUNTS: Designer/trade accounts are available.  In order to set up your designer/trade account, please email your resale certificate and business card to info@lindsaycowles.com.

If you are a designer and are located in the below territories, please contact the showroom in your area  to inquire about wallcoverings and textiles. 

Dallas- Laura Lee Clark

Chicago (Illinois)- Bradley

Atlanta (Georgia) - Bradley

Minneapolis (Minnesota)- Tapis Decor

WHOLESALE INQUIRIES: Pillow covers and cummerbunds/bow ties are available to wholesale.  Please email info@lindsaycowles.com to inquire.  With your inquiry, please provide information about your store, your store website and resale certificate.

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